Event
Which status sends SMS and which sends WhatsApp is written. Every click is not a notification.
Sales infrastructure
WhatsApp and SMS notifications
Order, shipping and enquiry notices go to the customer and the team. The message is an event on the record, not a sentence lost in a chat.
- The notice is tied to the right order
- The reply does not stay on a personal phone
- Needless mid-status messages are not sent
“Your shipment left” is useful only if it names the order. If the customer replies, the reply stays beside the same card, not on someone’s personal phone.
Not every event is a message. Payment confirmation, shipping and a late enquiry go out. Intermediate statuses do not tire the team.
What is included
Content
The message names the order and the next step. An empty “done” is not sent.
Record
The outgoing message and the reply stay beside the order or the enquiry.
What changes?
- The notice is tied to the right order
- The reply does not stay on a personal phone
- Needless mid-status messages are not sent
- The team can see what the customer saw
Who it is for
- Stores whose phones are busy with tracking questions
- Teams taking WhatsApp enquiries that never become a record
- Operations sending status messages by hand
Questions
Before this work starts
Is WhatsApp and SMS fitted into a ready-made template?
Order, shipping and enquiry notices go to the customer and the team. The message is an event on the record, not a sentence lost in a chat. The screen list is not frozen before discovery. The first piece is “Event”: Which status sends SMS and which sends WhatsApp is written. Every click is not a notification.
Who is WhatsApp and SMS for?
WhatsApp and SMS is built for: Stores whose phones are busy with tracking questions, Teams taking WhatsApp enquiries that never become a record, Operations sending status messages by hand.
What is different after delivery?
The notice is tied to the right order. The reply does not stay on a personal phone. Needless mid-status messages are not sent. The team can see what the customer saw.
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